Refund policy

Return & Exchange Policy

At H2H, your satisfaction is our top priority. We understand that sometimes returns or exchanges are necessary, and we strive to make the process as simple and convenient as possible. Please review the updated Return & Exchange Policy below:

  1. Eligibility for Returns and Exchanges:
  • Returns and exchanges are accepted within 14 days from the date of delivery.
  • To be eligible for a return or exchange, the item must be in its original condition, unworn, and include the original sales receipt or proof of purchase.
  • Customized or personalized jewelry items are not eligible for return or exchange unless they are defective or damaged upon receipt.
  1. Defective or Damaged Items:

In the unlikely event that you receive a defective or damaged item, please contact us immediately upon receipt. We will arrange for a replacement or repair at no additional cost to you.

  • Please note that normal wear and tear, accidental damage, or misuse of the jewelry are not considered defects and are not covered under this policy.
  1. Return and Exchange Process:
  • To initiate a return or exchange, please contact our Customer Service team via WhatsApp at +1(229)510-1970 or by email at heart2heart@h2hjewerly.com.
  • For online purchases, we will provide a prepaid return shipping label. Please securely package the item and ship it back to us within the specified 14-day timeframe.
  • The customer is responsible for the return shipping costs unless the return is due to a manufacturing defect or error on our part.
  1. Refund and Exchange Options:
  • Refunds will be issued to the original payment method within 7-10 business days after the returned item is received and inspected.
  • Exchanges are subject to product availability. If the item you wish to exchange is unavailable, we will issue a refund or store credit.
  • Shipping and handling fees are non-refundable unless the return is due to a manufacturing defect or an error on our part.
  1. Additional Terms and Conditions:
  • All returns and exchanges are subject to inspection and approval by our Quality Control team.
  • H2H reserves the right to amend or modify this Return & Exchange Policy at any time without prior notice.

By purchasing from H2H, you acknowledge and agree to the terms and conditions outlined in this policy. If you have any questions or require assistance, our customer service team is here to help and ensure your complete satisfaction.